How do I go about claiming a reward?
The process is straightforward: log in to your account, navigate to the promotions tab, and select the offer you want. You must click the opt-in button before making the required deposit or wager. If you perform the action before opting in, the reward may not be applied.
Why hasn't the bonus appeared after my deposit?
This usually happens for one of three reasons: you didn't opt in before depositing, you used a payment method that is excluded from that specific offer, or you didn't meet the minimum requirement. Check the terms link of the offer to verify these details.
Can I activate multiple offers at the same time?
In most cases, promotions are designed to be used one at a time. However, some specific rewards may be stackable. You can find this information by checking the "stacking" or "exclusivity" section within the individual terms for each offer.
Do these offers work on mobile devices?
Yes, all promotions are fully accessible on mobile. For the most stable experience and easy access to your promotions dashboard, we recommend using our official app. You can find the download link here to get started.
What should I do if I forgot to opt in?
Generally, once a deposit is made without an active opt-in, that specific transaction cannot be linked to a bonus. We recommend always checking your promotions tab as the first step of your session to ensure you don't miss out.
Will declining a bonus negatively affect my account?
Not at all. Declining a promotion has no impact on your account standing or your ability to claim future rewards. In fact, many experienced players decline bonuses to maintain immediate access to their funds for withdrawal.